Pre-sales, in-sales and after-sales service
A company's pre-sales, sales and after-sales service is an important service link in the production, manufacturing and sales process of the company,and they can improve the quality and stability of the product, increase customer trust and loyalty, and improve the company's competitiveness and market share. The following are the details of the pre-sales and after-sales service programmes of Juli Sling Co.,Ltd.:
We have an extensive supply chain of raw materials, working with 10,000+ suppliers, and our procurement team regularly communicates with our suppliers to ensure that our raw materials meet quality standards and specifications.We choose high quality raw materials, are equipped with professional technicians, have perfect raw material inspection standards and inspection procedures, have more than 150 patents, implement 1,800 standards, and edit and participate in 45 national and industry standards.
We have a professional international business sales team of 40 members who are fluent in 8 international languages in addition to English. Our team will provide professional product consultation services to help customers understand our products and answer their questions. According to the customer's needs, we provide professional details of relevant products, technical parameters, precautions for use and other information, and try our best to solve the customer's doubts and worries at the source. We also assist our customers in choosing the most suitable lifting products and solutions.
The company's quality management centre has established quality/environmental/occupational health and safety management system in accordance with GB/T19001-2016 /IS09001: 2015, GB/T24001-2016/IS014001: 2015, GB/T45001-12020/ISO45001: 2018, GJB9001C-2017, API Q1 system standard and has continued to obtain certification.
We have a professional manufacturing team, advanced international production equipment, a testing and experimental centre accredited by the national laboratory CNAS, EN standards, American standards, Australian standards, equips with a variety of series of advanced inspection equipment to ensure that lifting products in the production process to achieve a high level of quality and safety effectiveness. We provide our customers with high quality products and ensure that they meet the quality standards and specifications. Relevant personnel of the company will regularly follow up the progress of customers' orders and provide timely feedback to customers to ensure delivery within the delivery time negotiated with customers and to guarantee the quality of goods. Timely logistics and distribution services are provided to customers to ensure that lifting products can reach them on time.
The after-sales service capability of foreign trade enterprises refers to the services provided by enterprises to ensure customer satisfaction and to maintain the reputation of the enterprise brand. We have a professional and well-established after-sales service management team department. The following are some of the elements of our after-sales service capability.
Product quality guarantee:
We provide products that meet our customers' requirements and guarantee the quality of our products. If there is a problem with the quality of our products, we will solve it in time so as to avoid causing losses to our customers.
After-sales service support:
We provide after-sales service to customer satisfaction, including after-sales consultation, technical support, repair and replacement. We can provide timely and effectively customers after-sales service supports to help customers resolve their problems.
Supply Chain Management:
We will establish a comprehensive supply chain management system to ensure that all links in the supply chain meet the requirements of our customers, thereby increasing customer satisfaction.
Complaint handling capacity:
We have a comprehensive complaint handling mechanism to handle customer complaints in a timely manner and provide timely feedback to our customers in order to improve customer satisfaction.
After-sales service assessment:
We will evaluate our after-sales service, collect feedback and opinions from our customers in a timely manner, and optimise and improve our after-sales service.
On the ground to address
After customers receive the products, timely handling of customer feedback problems, such as the need to send a team of professional and technical personnel to the customer's local country for door-to-door solutions to ensure the effectiveness of the use of the product and solve the customer's claims.